A prospect messages "need help with taxes" — the bot asks whether it's individual tax filing or business accounting, genuinely branches into service selection either way, then books a consultation before routing to a CA.
Branches at the first question — Individual Tax Filing collects an income type and filing year, Business Accounting collects its own service and business size — both paths reconverge at consultation scheduling, tagging and CA routing.
START
Trigger
Fires On (Required)
Any new contact's first incoming message (no keyword needed)
60/200
Quick Reply
Body Text (Required)
Hi! Are you looking for Individual Tax Filing or Business Accounting?
69/1024
Buttons (Max 3)
Individual Tax Filing
21/20
Business Accounting
19/20
IF INDIVIDUAL TAX FILING
List
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
What's your primary income source?
34/1024
List Items (Max 10)
Salaried
8/20
Freelance/Self-Employed
23/20
Capital Gains/Investments
25/20
Text Input
Prompt (Required)
Which financial year are you filing for?
40/1024
IF BUSINESS ACCOUNTING
List
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
Which service do you need?
26/1024
List Items (Max 10)
GST Filing
10/20
Bookkeeping
11/20
Company Audit
13/20
Text Input
Prompt (Required)
What's the size of your business?
33/1024
Date Input
Prompt (Required)
Preferred consultation date? (DD/MM)
36/1024
Invalid Message (Required)
That doesn't look like a valid date. Please try DD/MM.
54/200
Set Tag
Tag (Required)
accounting-lead
15/60
Team Assignment
Assign To (Required)
CA/Accountant
13/100
Quick Reply
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
Thanks! A CA will reach out to discuss your filing shortly.
59/1024
Advanced settings
The assistant handles deduction, deadline and pricing questions in whatever order a prospect asks them, while still gathering the same qualifying details a manual flow would collect.
Accounting & CA Firms
Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.
Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.
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