Lead Notifi Logo
Lead Notifi
← All bot use cases
Lead Notifi · Accounting & CA Firms
WhatsappInstagramMessenger

Accounting Services Enquiry Lead Qualification Bot

A prospect messages "need help with taxes" — the bot asks whether it's individual tax filing or business accounting, genuinely branches into service selection either way, then books a consultation before routing to a CA.

Option 1

Build it as a Manual Bot

Branches at the first question — Individual Tax Filing collects an income type and filing year, Business Accounting collects its own service and business size — both paths reconverge at consultation scheduling, tagging and CA routing.

1.LogicTriggerAny new contact's first incoming message (no keyword needed)
2.CommunicationQuick ReplyHi! Are you looking for Individual Tax Filing or Business Accounting? — branches into 2 paths: Individual Tax Filing / Business Accounting
3.InputDate InputPreferred consultation date? (DD/MM)
4.LogicSet Tagaccounting-lead
5.LogicTeam AssignmentCA/Accountant
6.CommunicationQuick Reply

START

Trigger

Fires On (Required)

Any new contact's first incoming message (no keyword needed)

60/200

Quick Reply

Body Text (Required)

Hi! Are you looking for Individual Tax Filing or Business Accounting?

69/1024

Buttons (Max 3)

Individual Tax Filing

21/20

Business Accounting

19/20

IF INDIVIDUAL TAX FILING

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

What's your primary income source?

34/1024

List Items (Max 10)

Salaried

8/20

Freelance/Self-Employed

23/20

Capital Gains/Investments

25/20

Text Input

Prompt (Required)

Which financial year are you filing for?

40/1024

IF BUSINESS ACCOUNTING

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Which service do you need?

26/1024

List Items (Max 10)

GST Filing

10/20

Bookkeeping

11/20

Company Audit

13/20

Text Input

Prompt (Required)

What's the size of your business?

33/1024

Date Input

Prompt (Required)

Preferred consultation date? (DD/MM)

36/1024

Invalid Message (Required)

That doesn't look like a valid date. Please try DD/MM.

54/200

Set Tag

Tag (Required)

accounting-lead

15/60

Team Assignment

Assign To (Required)

CA/Accountant

13/100

Quick Reply

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Thanks! A CA will reach out to discuss your filing shortly.

59/1024

Advanced settings

Option 2

Build it as an AI Agent Bot

The assistant handles deduction, deadline and pricing questions in whatever order a prospect asks them, while still gathering the same qualifying details a manual flow would collect.

A

Accounting & CA Firms

Online
hi need help filing taxes, im freelance, first time doing this properly09:59 AM
No problem, freelance filing is a bit different from salaried since you'll need to track business expenses. What kind of freelance work do you do?09:59 AM
graphic design, work from home09:59 AM
Good to know — you can likely deduct a portion of home office expenses, software subscriptions, and equipment. Have you been tracking these expenses?09:59 AM

Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.

Which fits this use case?

Manual bot: fast, consistent triage into Individual vs Business, but a first-time freelancer with deduction or deadline questions gets a generic consultation-date question with no real tax guidance until a CA follows up.
AI agent: explains what expenses can be deducted, quotes real pricing, and clarifies deadlines — much closer to an actual tax consultation, especially valuable for first-time filers.
Best fit here: manual bot for high-volume broadcast campaigns qualifying many leads at once, especially returning clients; AI agent for first-time filers or those with complex situations, where guidance directly shapes what they need to prepare.

Frequently asked questions

Does the bot ask different questions for individual vs business filers?+
Yes — Quick Reply is the real branch point: Individual Tax Filing collects an income type and filing year, Business Accounting collects its own service and business size, and both reconverge at consultation scheduling.
Can this bot explain tax deductions?+
The manual flow just qualifies and routes to a CA; the AI agent version can explain likely deductible expenses based on the type of work described, as shown above.
What happens with an invalid consultation date?+
The Date Input node re-prompts with a validation message instead of silently failing or breaking the flow.
Is this available on Instagram and Messenger too?+
Yes — the same Trigger → Quick Reply → List branching model runs identically on WhatsApp, Instagram DMs and Messenger.

Build this bot for your business

Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.

Start Free Trial →