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Lead Notifi · Auto Repair & Service Centers
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Auto Repair Service Enquiry Lead Qualification Bot

A car owner messages "strange noise from the engine" — the bot asks whether it's routine maintenance or a specific problem, genuinely branches into service selection or issue description either way, then books a date before routing to a service advisor.

Option 1

Build it as a Manual Bot

Branches at the first question — Routine Maintenance collects a service type and vehicle details, Specific Problem collects a description and severity — both paths reconverge at date/time booking, tagging and service-advisor routing.

1.LogicTriggerAny new contact's first incoming message (no keyword needed)
2.CommunicationQuick ReplyHi! Is this for routine maintenance or a specific problem? — branches into 2 paths: Routine Maintenance / Specific Problem
3.InputDate InputPreferred service date? (DD/MM)
4.LogicSet Tagrepair-lead
5.LogicTeam AssignmentService Advisor
6.CommunicationQuick Reply

START

Trigger

Fires On (Required)

Any new contact's first incoming message (no keyword needed)

60/200

Quick Reply

Body Text (Required)

Hi! Is this for routine maintenance or a specific problem?

58/1024

Buttons (Max 3)

Routine Maintenance

19/20

Specific Problem

16/20

IF ROUTINE MAINTENANCE

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Which service would you like?

29/1024

List Items (Max 10)

Oil Change

10/20

Tire Rotation

13/20

General Inspection

18/20

Text Input

Prompt (Required)

Vehicle make, model and year?

29/1024

IF SPECIFIC PROBLEM

Text Input

Prompt (Required)

Please describe the issue (noise, warning light, not starting, etc.)

68/1024

Quick Reply

Body Text (Required)

Is the car still drivable?

26/1024

Buttons (Max 3)

Yes, drivable

13/20

No, needs towing

16/20

Date Input

Prompt (Required)

Preferred service date? (DD/MM)

31/1024

Invalid Message (Required)

That doesn't look like a valid date. Please try DD/MM.

54/200

Set Tag

Tag (Required)

repair-lead

11/60

Team Assignment

Assign To (Required)

Service Advisor

15/100

Quick Reply

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Thanks! A service advisor will confirm your appointment shortly.

64/1024

Advanced settings

Option 2

Build it as an AI Agent Bot

The assistant handles symptom description, cost estimation and urgency questions in whatever order a car owner asks them, and can recognize when a problem needs immediate attention rather than the standard booking flow.

A

Auto Repair & Service Centers

Online
hi my car is making a grinding noise when i brake09:59 AM
That often points to worn brake pads — how long has this been happening?09:59 AM
started yesterday, getting louder09:59 AM
Given it's worsening quickly, I'd recommend getting it checked soon rather than waiting — worn brakes can affect stopping distance. Is the car still safe to drive short distances?09:59 AM

Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.

Which fits this use case?

Manual bot: fast, consistent triage into Routine Maintenance vs Specific Problem, but a genuinely worsening issue (like the grinding brake noise above) gets the same fixed drivability question as a minor rattle, with no urgency escalation.
AI agent: recognizes a worsening symptom and proactively pushes for a same-day or next-day slot, plus gives a rough cost estimate and safety guidance in the meantime — a meaningfully better response for a real issue.
Best fit here: manual bot for routine maintenance bookings; AI agent as the first responder for symptom-description messages specifically, where recognizing urgency and giving safety guidance genuinely matters.

Frequently asked questions

Can this bot tell if a car problem is urgent?+
The manual flow asks a fixed drivability question either way; the AI agent version can recognize worsening or safety-relevant symptoms and proactively push for a faster appointment, as shown above.
Does the bot give cost estimates?+
The manual flow doesn't quote pricing (that's confirmed by the service advisor); the AI agent version can give a rough cost range based on the described issue and vehicle model.
What information does the service advisor see before the car arrives?+
Everything collected in the flow — service type or issue description, drivability status, vehicle details, and the booked date — is tagged and routed to the Service Advisor via the Team Assignment node.
Is this available on Instagram and Messenger too?+
Yes — the same Trigger → Quick Reply → List/Text branching model runs identically on WhatsApp, Instagram DMs and Messenger.

Build this bot for your business

Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.

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