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Lead Notifi · Banking/NBFC & Lending
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Loan Enquiry Lead Qualification Bot for Banking/NBFC

A prospect messages "need a loan" — the bot asks whether they need a Personal Loan or a Business Loan, genuinely branches into amount/purpose selection either way, then books a consultation before routing to a loan officer.

Option 1

Build it as a Manual Bot

Branches at the first question — Personal Loan collects a purpose and amount, Business Loan collects its own purpose and amount — both paths reconverge at consultation scheduling, tagging and loan-officer routing.

1.LogicTriggerAny new contact's first incoming message (no keyword needed)
2.CommunicationQuick ReplyHi! Are you looking for a Personal Loan or a Business Loan? — branches into 2 paths: Personal Loan / Business Loan
3.InputDate InputPreferred consultation date? (DD/MM)
4.LogicSet Tagloan-lead
5.LogicTeam AssignmentLoan Officer
6.CommunicationQuick Reply

START

Trigger

Fires On (Required)

Any new contact's first incoming message (no keyword needed)

60/200

Quick Reply

Body Text (Required)

Hi! Are you looking for a Personal Loan or a Business Loan?

59/1024

Buttons (Max 3)

Personal Loan

13/20

Business Loan

13/20

IF PERSONAL LOAN

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

What's the purpose of the loan?

31/1024

List Items (Max 10)

Home Renovation

15/20

Wedding

7/20

Medical Emergency

17/20

Debt Consolidation

18/20

Text Input

Prompt (Required)

What loan amount are you looking for?

37/1024

IF BUSINESS LOAN

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

What's the purpose of the loan?

31/1024

List Items (Max 10)

Working Capital

15/20

Equipment Purchase

18/20

Business Expansion

18/20

Text Input

Prompt (Required)

What loan amount are you looking for?

37/1024

Date Input

Prompt (Required)

Preferred consultation date? (DD/MM)

36/1024

Invalid Message (Required)

That doesn't look like a valid date. Please try DD/MM.

54/200

Set Tag

Tag (Required)

loan-lead

9/60

Team Assignment

Assign To (Required)

Loan Officer

12/100

Quick Reply

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Thanks! A loan officer will reach out with eligibility and rate details shortly.

80/1024

Advanced settings

Option 2

Build it as an AI Agent Bot

The assistant handles eligibility, interest rate and documentation questions in whatever order a prospect asks them, while still gathering the same qualifying details a manual flow would collect.

B

Banking/NBFC & Lending

Online
hi need a personal loan for home renovation, around 8 lakh09:59 AM
Got it! For ₹8L home renovation loans, our rates typically start at 11.5% p.a. for salaried applicants with good credit. Are you salaried or self-employed?09:59 AM
salaried, work at a private company09:59 AM
Great, that usually means a smoother process. What's your approximate monthly take-home salary?09:59 AM

Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.

Which fits this use case?

Manual bot: fast, consistent triage into Personal vs Business Loan, but a prospect with eligibility, rate or documentation questions gets a generic consultation-date question with no real guidance until an officer follows up.
AI agent: estimates eligibility, quotes indicative rates, and explains documentation and timeline — much closer to an actual loan consultation.
Best fit here: manual bot for high-volume broadcast campaigns qualifying many leads at once; AI agent for prospects actively evaluating whether/how much they qualify for, where detailed guidance directly drives the application.

Frequently asked questions

Does the bot ask different questions for personal vs business loans?+
Yes — Quick Reply is the real branch point: Personal Loan collects a purpose and amount, Business Loan collects its own purpose and amount, and both reconverge at consultation scheduling.
Can this bot give an actual loan approval?+
No — the manual flow qualifies and routes to a Loan Officer; the AI agent version can give an indicative eligibility estimate based on stated income, but final approval always requires document verification by a human officer.
What happens with an invalid consultation date?+
The Date Input node re-prompts with a validation message instead of silently failing or breaking the flow.
Is this available on Instagram and Messenger too?+
Yes — the same Trigger → Quick Reply → List branching model runs identically on WhatsApp, Instagram DMs and Messenger.

Build this bot for your business

Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.

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