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Lead Notifi · Cloud Kitchens & Food Delivery
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Order Enquiry Lead Qualification Bot for Cloud Kitchens

A hungry customer messages "what's on the menu?" — the bot asks whether they want delivery or pickup, genuinely branches into menu category selection either way, then collects budget before routing to the kitchen team.

Option 1

Build it as a Manual Bot

Branches at the first question — Delivery collects a menu category and delivery address, Pickup collects its own menu category and pickup time — both paths reconverge at budget, tagging and kitchen-team routing.

1.LogicTriggerAny new contact's first incoming message (no keyword needed)
2.CommunicationQuick ReplyHi! Would you like Delivery or Pickup? — branches into 2 paths: Delivery / Pickup
3.InputText InputWhat's your budget for this order?
4.LogicSet Tagorder-lead
5.LogicTeam AssignmentKitchen Team
6.CommunicationQuick Reply

START

Trigger

Fires On (Required)

Any new contact's first incoming message (no keyword needed)

60/200

Quick Reply

Body Text (Required)

Hi! Would you like Delivery or Pickup?

38/1024

Buttons (Max 3)

Delivery

8/20

Pickup

6/20

IF DELIVERY

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Which menu category interests you?

34/1024

List Items (Max 10)

Bowls & Meals

13/20

Wraps & Rolls

13/20

Desserts

8/20

Text Input

Prompt (Required)

What is your delivery address?

30/1024

IF PICKUP

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Which menu category interests you?

34/1024

List Items (Max 10)

Bowls & Meals

13/20

Wraps & Rolls

13/20

Desserts

8/20

Time Input

Prompt (Required)

What time would you like to pick up?

36/1024

Text Input

Prompt (Required)

What's your budget for this order?

34/1024

Set Tag

Tag (Required)

order-lead

10/60

Team Assignment

Assign To (Required)

Kitchen Team

12/100

Quick Reply

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Thanks! Our kitchen team will send you matching menu recommendations shortly.

77/1024

Advanced settings

Option 2

Build it as an AI Agent Bot

The assistant handles menu, allergen and portion-size questions in whatever order a customer asks them, while still gathering the same qualifying details a manual flow would collect.

C

Cloud Kitchens & Food Delivery

Online
hi whats good for a quick lunch delivery10:00 AM
Our top pick for a quick lunch is the Grilled Chicken Bowl (₹280) or the Paneer Tikka Wrap (₹220) — both ready in under 20 minutes. Any dietary preference?10:00 AM
chicken is fine. is it spicy10:00 AM
It's mild by default, but you can request extra spice or none at all when ordering — completely customizable.10:00 AM

Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.

Which fits this use case?

Manual bot: fast, consistent triage into Delivery vs Pickup, but a customer with menu, spice-level or combo questions gets a generic budget question with no actual menu guidance until the kitchen team follows up.
AI agent: recommends specific dishes, explains customization options and combo deals, and can close the order directly with a payment link — much closer to a real ordering conversation.
Best fit here: manual bot for high-volume broadcast campaigns qualifying many leads at once; AI agent for customers actively deciding what to order, where menu guidance directly drives the order.

Frequently asked questions

Does the bot ask different questions for delivery vs pickup?+
Yes — Quick Reply is the real branch point: Delivery collects a menu category and delivery address, Pickup collects its own menu category and pickup time, and both reconverge at budget.
Can this bot actually place an order, or just recommend the menu?+
The manual flow qualifies and routes to the Kitchen Team; the AI agent version can go further and send an actual payment link within the same conversation, as shown above.
Does it check real-time kitchen coverage for a delivery address?+
That requires connecting the bot to your delivery-zone data via an Integration node — the AI agent example above assumes that connection is in place.
Is this available on Instagram and Messenger too?+
Yes — the same Trigger → Quick Reply → List branching model runs identically on WhatsApp, Instagram DMs and Messenger.

Build this bot for your business

Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.

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