Order Placement & Delivery Tracking Bot for Cloud Kitchens
A customer ready to order messages "place order" — the bot confirms the item, collects delivery details, then automatically notifies them when it's being prepared and when it's out for delivery.
Build it as a Manual Bot
A straight, no-branch chain: item confirmation, delivery address and contact collection, tagging, kitchen routing, an order confirmation template, then two automatic milestone notifications (preparing, out for delivery) each gated by a Wait node.
START
Trigger
Keywords (Required)
place order
order now
confirm order
checkout
4 keywords
List
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Which item would you like to order?
35/1024
List Items (Max 10)
Grilled Chicken Bowl
20/20
Paneer Tikka Wrap
17/20
Veg Biryani
11/20
Text Input
Prompt (Required)
What is your full delivery address?
35/1024
Phone Input
Prompt (Required)
Confirm your contact number for delivery updates.
49/1024
Set Tag
Tag (Required)
order-confirmed
15/60
Team Assignment
Assign To (Required)
Kitchen Team
12/100
Quick Reply
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Your order is confirmed! We'll notify you automatically when it's being prepared and again when it's out for delivery.
118/1024
Wait
Wait Until (Required)
Order status changes to Preparing
33/100
Template
Template Name (Required)
preparing_notification
22/100
Wait
Wait Until (Required)
Order status changes to Out for Delivery
40/100
Template
Template Name (Required)
out_for_delivery_notification
29/100
Advanced settings
Build it as an AI Agent Bot
The assistant handles order modifications (add an item, change the address, special instructions) in one continuous conversation, then still confirms the same order details a fixed flow would collect.
Cloud Kitchens & Food Delivery
Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.
Which fits this use case?
Frequently asked questions
Build this bot for your business
Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.
Start Free Trial →Ready to get started?
Book a personalized 1:1 demo with our team or sign up for a free 14-day trial.
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