Abandoned Cart Recovery Bot for D2C Brands on WhatsApp
An hour after a shopper leaves items in their cart, the bot checks in automatically — "complete purchase," "need help," or "not interested" each lead somewhere genuinely different, so the support team only gets involved when a shopper actually has a real question.
Build it as a Manual Bot
A TemplateTrigger fires automatically off the cart-abandonment event, then a three-way Quick Reply split routes shoppers into a checkout link, a support escalation, or a soft decline capture — all three reconverge at tagging and a closing message.
START
Trigger
Fires On (Required)
1 hour after a cart is abandoned at checkout
44/200
Quick Reply
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
You left something in your cart! Would you like to complete your purchase?
74/1024
Buttons (Max 3)
Complete Purchase
17/20
Need Help
9/20
Not Interested
14/20
IF COMPLETE PURCHASE
Quick Reply
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Here's your checkout link — your cart is saved and ready.
57/1024
Set Tag
Tag (Required)
cart-recovered
14/60
IF NEED HELP
Text Input
Prompt (Required)
Sure, what's holding you back?
30/1024
Team Assignment
Assign To (Required)
Support Team
12/100
IF NOT INTERESTED
Text Input
Prompt (Required)
No worries — mind sharing why? (optional)
41/1024
Set Tag
Tag (Required)
cart-abandoned-final
20/60
Set Tag
Tag (Required)
cart-recovery-followup-done
27/60
Quick Reply
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Thanks for letting us know!
27/1024
Advanced settings
Build it as an AI Agent Bot
The assistant works through the actual reason a shopper hesitated (sizing doubt, shipping cost, comparing prices) in the same conversation, often recovering the sale on the spot instead of just resending a checkout link.
D2C E-commerce (Shopify/WooCommerce)
Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.
Which fits this use case?
Frequently asked questions
Build this bot for your business
Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.
Start Free Trial →Ready to get started?
Book a personalized 1:1 demo with our team or sign up for a free 14-day trial.
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