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Lead Notifi · D2C E-commerce (Shopify/WooCommerce)
WhatsappInstagramMessenger

Product Enquiry Lead Qualification Bot for D2C Brands on WhatsApp

A shopper messages "do you have wireless earbuds" — the bot asks which category they're shopping for, genuinely branches into product selection either way, then collects budget and shipping city before routing to a sales rep.

Option 1

Build it as a Manual Bot

Branches at the first question — Fashion & Apparel collects a sub-category and budget, Electronics & Gadgets collects a sub-category and budget — both paths reconverge at shipping city, tagging and sales-rep routing.

1.LogicTriggerAny new contact's first incoming message (no keyword needed)
2.CommunicationQuick ReplyWhich category are you shopping for today? — branches into 2 paths: Fashion & Apparel / Electronics & Gadgets
3.InputAsk LocationWhich city are we shipping to?
4.LogicSet Tagproduct-lead
5.LogicTeam AssignmentSales Rep
6.CommunicationQuick Reply

START

Trigger

Fires On (Required)

Any new contact's first incoming message (no keyword needed)

60/200

Quick Reply

Body Text (Required)

Which category are you shopping for today?

42/1024

Buttons (Max 3)

Fashion & Apparel

17/20

Electronics & Gadgets

21/20

IF FASHION & APPAREL

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Which type of product are you looking for?

42/1024

List Items (Max 10)

Men

3/20

Women

5/20

Kids

4/20

Text Input

Prompt (Required)

What's your budget range?

25/1024

IF ELECTRONICS & GADGETS

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Which type of product are you looking for?

42/1024

List Items (Max 10)

Audio

5/20

Wearables

9/20

Mobile Accessories

18/20

Text Input

Prompt (Required)

What's your budget range?

25/1024

Ask Location

Message (Required)

Which city are we shipping to?

30/1024

Set Tag

Tag (Required)

product-lead

12/60

Team Assignment

Assign To (Required)

Sales Rep

9/100

Quick Reply

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Thanks! A sales rep will send you matching product recommendations shortly.

75/1024

Advanced settings

Option 2

Build it as an AI Agent Bot

The assistant handles product comparisons, stock and delivery-time questions in whatever order a shopper asks them, while still gathering the same qualifying details a manual flow would collect.

D

D2C E-commerce (Shopify/WooCommerce)

Online
hi do you have wireless earbuds10:00 AM
Yes! We have 2 models — the Air Pro (₹2,999, noise cancelling) and the Air Lite (₹1,499, basic). What's your budget?10:00 AM
around 2000-250010:00 AM
The Air Lite fits well at ₹1,499, or you could stretch a bit for the Air Pro at ₹2,999 if noise cancelling matters to you. Which sounds better?10:00 AM

Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.

Which fits this use case?

Manual bot: fast, consistent triage into product categories, but a shopper comparing two specific products (battery life, warranty, color options) gets a generic budget question with no actual product comparison until a sales rep follows up.
AI agent: compares specific products, mentions stock and delivery timing, and can close the sale directly with a payment link in the same conversation — much closer to a real sales interaction.
Best fit here: manual bot for high-volume broadcast campaigns qualifying many leads at once; AI agent for shoppers actively comparing products, where detailed answers directly drive the purchase decision.

Frequently asked questions

Does the bot ask different questions for fashion vs electronics shoppers?+
Yes — Quick Reply is the real branch point: Fashion & Apparel collects a sub-category (Men/Women/Kids) and budget, Electronics & Gadgets collects its own sub-category (Audio/Wearables/Mobile Accessories) and budget, and both reconverge at shipping city.
Can this bot actually close a sale, or just qualify the lead?+
The manual flow qualifies and routes to a Sales Rep; the AI agent version can go further and send an actual payment link within the same conversation, as shown above.
Does it check real-time stock and delivery estimates?+
That requires connecting the bot to your store's inventory/shipping API via an Integration node (e.g. a REST API or Shopify/WooCommerce connector) — the AI agent example above assumes that connection is in place.
Is this available on Instagram and Messenger too?+
Yes — the same Trigger → Quick Reply → List branching model runs identically on WhatsApp, Instagram DMs and Messenger, and Instagram additionally supports turning post/reel comments into product inquiries.

Build this bot for your business

Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.

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