Diagnostic Test Package Booking Bot for WhatsApp
A patient who already knows which test package they need messages "book test" — the bot lets them pick the package, collects date, time and contact details, locks a calendar slot, and reminds them to fast the night before if needed.
Build it as a Manual Bot
A straight, no-branch chain: package selection, date and time collection with validation, patient details, a calendar hold, tagging, lab-reception routing, a confirmation template with fasting instructions, and a timed reminder the night before.
START
Trigger
Keywords (Required)
book test
full body checkup
blood work
thyroid test
4 keywords
List
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Which test package would you like to book?
42/1024
List Items (Max 10)
Full Body Checkup
17/20
Diabetes Panel
14/20
Thyroid Panel
13/20
Fever Panel
11/20
Date Input
Prompt (Required)
Preferred date? (DD/MM)
23/1024
Invalid Message (Required)
That doesn't look like a valid date. Please try DD/MM.
54/200
Time Input
Prompt (Required)
Preferred time slot? (e.g. 7 AM)
32/1024
Text Input
Prompt (Required)
Patient full name?
18/1024
Variable Name (Required)
patient_name
12/60
Phone Input
Prompt (Required)
Contact number for confirmation?
32/1024
Google Calendar
Event Title (Required)
{{package}} — {{patient_name}}
30/100
Calendar (Required)
Connected: Google Calendar
26/100
Set Tag
Tag (Required)
test-booked
11/60
Team Assignment
Assign To (Required)
Lab Reception
13/100
Quick Reply
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
You're confirmed! We'll send fasting instructions tonight if your package needs them.
85/1024
Wait
Wait Until (Required)
The night before the appointment
32/100
Template
Template Name (Required)
fasting_reminder
16/100
Advanced settings
Build it as an AI Agent Bot
The assistant handles prep instructions, pricing comparisons and adding a family member in one continuous conversation, then still confirms a real calendar slot.
Diagnostic Labs & Pathology
Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.
Which fits this use case?
Frequently asked questions
Build this bot for your business
Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.
Start Free Trial →Ready to get started?
Book a personalized 1:1 demo with our team or sign up for a free 14-day trial.
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