Booking Enquiry Lead Qualification Bot for Hotels & Resorts
A guest messages "looking for a weekend stay" — the bot asks whether it's a leisure or business stay, genuinely branches into room-type selection either way, then collects dates before routing to the front desk.
Build it as a Manual Bot
Branches at the first question — Leisure Stay collects a room type and guest count, Business Stay collects its own room type and check-in time preference — both paths reconverge at check-in/check-out dates, tagging and front-desk routing.
START
Trigger
Fires On (Required)
Any new contact's first incoming message (no keyword needed)
60/200
Quick Reply
Body Text (Required)
Hi! Is this for a Leisure Stay or a Business Stay?
50/1024
Buttons (Max 3)
Leisure Stay
12/20
Business Stay
13/20
IF LEISURE STAY
List
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Which room type would you like?
31/1024
List Items (Max 10)
Deluxe Room
11/20
Sea-View Suite
14/20
Family Suite
12/20
Text Input
Prompt (Required)
How many guests?
16/1024
IF BUSINESS STAY
List
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Which room type would you like?
31/1024
List Items (Max 10)
Executive Room
14/20
Business Suite
14/20
Text Input
Prompt (Required)
Do you need an early check-in or late check-out?
48/1024
Date Input
Prompt (Required)
Check-in date? (DD/MM)
22/1024
Invalid Message (Required)
That doesn't look like a valid date. Please try DD/MM.
54/200
Date Input
Prompt (Required)
Check-out date? (DD/MM)
23/1024
Set Tag
Tag (Required)
booking-lead
12/60
Team Assignment
Assign To (Required)
Front Desk
10/100
Quick Reply
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Thanks! Our front desk will confirm availability and pricing shortly.
69/1024
Advanced settings
Build it as an AI Agent Bot
The assistant handles amenity, pricing and view-preference questions in whatever order a guest asks them, while still gathering the same qualifying details a manual flow would collect.
Hotels & Resorts
Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.
Which fits this use case?
Frequently asked questions
Build this bot for your business
Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.
Start Free Trial →Ready to get started?
Book a personalized 1:1 demo with our team or sign up for a free 14-day trial.
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