Check-in Reminder Bot for Hotels & Resorts
A day before check-in, the bot reaches out automatically — "all set," "need changes," or "need to cancel" each lead somewhere genuinely different, so the front desk only gets involved for the bookings that actually need attention.
Build it as a Manual Bot
A TemplateTrigger fires automatically off the check-in date, then a three-way Quick Reply split routes guests into an arrival-time confirmation, a front-desk escalation for changes, or a cancellation capture — all three reconverge at tagging and a closing message.
START
Trigger
Fires On (Required)
1 day before the check-in date (CRM booking record)
51/200
Quick Reply
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Looking forward to hosting you tomorrow! Is everything still on track?
70/1024
Buttons (Max 3)
All Set
7/20
Need Changes
12/20
Need to Cancel
14/20
IF ALL SET
Text Input
Prompt (Required)
Great! What time do you expect to arrive?
41/1024
Set Tag
Tag (Required)
checkin-confirmed
17/60
IF NEED CHANGES
Text Input
Prompt (Required)
Sure, what would you like to change?
36/1024
Team Assignment
Assign To (Required)
Front Desk
10/100
IF NEED TO CANCEL
Text Input
Prompt (Required)
Sorry to hear that. Could you share the reason for cancelling?
62/1024
Team Assignment
Assign To (Required)
Front Desk (Cancellation)
25/100
Set Tag
Tag (Required)
checkin-followup-done
21/60
Quick Reply
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Thank you for the update! See you soon. 🏨
42/1024
Advanced settings
Build it as an AI Agent Bot
The assistant handles real last-minute requests (extending a stay, arrival-time logistics) directly in the conversation, rather than a guest just tapping "Need Changes" and waiting for a callback the night before arrival.
Hotels & Resorts
Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.
Which fits this use case?
Frequently asked questions
Build this bot for your business
Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.
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