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Policy Enquiry Lead Qualification Bot for Insurance Agencies

A prospect messages "need insurance" — the bot asks whether they need Life Insurance or Vehicle/Health Insurance, genuinely branches into plan selection either way, then books a consultation before routing to an advisor.

Option 1

Build it as a Manual Bot

Branches at the first question — Life Insurance collects a plan type and age, Vehicle/Health Insurance collects its own plan type and coverage need — both paths reconverge at consultation scheduling, tagging and advisor routing.

1.LogicTriggerAny new contact's first incoming message (no keyword needed)
2.CommunicationQuick ReplyHi! Are you interested in Life Insurance or Vehicle/Health Insurance? — branches into 2 paths: Life Insurance / Vehicle/Health Insurance
3.InputDate InputPreferred consultation date? (DD/MM)
4.LogicSet Tagpolicy-lead
5.LogicTeam AssignmentInsurance Advisor
6.CommunicationQuick Reply

START

Trigger

Fires On (Required)

Any new contact's first incoming message (no keyword needed)

60/200

Quick Reply

Body Text (Required)

Hi! Are you interested in Life Insurance or Vehicle/Health Insurance?

69/1024

Buttons (Max 3)

Life Insurance

14/20

Vehicle/Health Insurance

24/20

IF LIFE INSURANCE

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Which type of life insurance interests you?

43/1024

List Items (Max 10)

Term Insurance

14/20

Whole Life

10/20

ULIP

4/20

Text Input

Prompt (Required)

What's your age?

16/1024

IF VEHICLE/HEALTH INSURANCE

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Which type of insurance interests you?

38/1024

List Items (Max 10)

Car Insurance

13/20

Two-Wheeler Insurance

21/20

Health Insurance

16/20

Text Input

Prompt (Required)

What coverage amount are you looking for?

41/1024

Date Input

Prompt (Required)

Preferred consultation date? (DD/MM)

36/1024

Invalid Message (Required)

That doesn't look like a valid date. Please try DD/MM.

54/200

Set Tag

Tag (Required)

policy-lead

11/60

Team Assignment

Assign To (Required)

Insurance Advisor

17/100

Quick Reply

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Thanks! An insurance advisor will send you a personalized quote shortly.

72/1024

Advanced settings

Option 2

Build it as an AI Agent Bot

The assistant handles coverage, premium and claim-process questions in whatever order a prospect asks them, while still gathering the same qualifying details a manual flow would collect.

I

Insurance Agencies

Online
hi need term insurance, im 30 years old10:01 AM
Great age to start — premiums are lowest when you're younger. What coverage amount are you thinking, roughly?10:01 AM
maybe 1 crore10:01 AM
For a 30-year-old non-smoker, a ₹1 crore term plan for 30 years typically runs ₹800-1,200/month depending on the insurer and any add-ons.10:01 AM

Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.

Which fits this use case?

Manual bot: fast, consistent triage into Life vs Vehicle/Health, but a prospect with premium, insurer-comparison or claim-process questions gets a generic consultation-date question with no real guidance until an advisor follows up.
AI agent: compares insurers, explains premium factors, and guides toward a genuinely informed decision — much closer to an actual insurance consultation.
Best fit here: manual bot for high-volume broadcast campaigns qualifying many leads at once; AI agent for prospects actively comparing plans or insurers, where detailed guidance directly influences which policy they choose.

Frequently asked questions

Does the bot ask different questions for life vs vehicle/health insurance?+
Yes — Quick Reply is the real branch point: Life Insurance collects a plan type and age, Vehicle/Health Insurance collects its own plan type and coverage amount, and both reconverge at consultation scheduling.
Can this bot compare insurers?+
The manual flow just qualifies and routes to an advisor; the AI agent version can compare insurers on claim settlement ratio and premium in conversation, as shown above.
What happens with an invalid consultation date?+
The Date Input node re-prompts with a validation message instead of silently failing or breaking the flow.
Is this available on Instagram and Messenger too?+
Yes — the same Trigger → Quick Reply → List branching model runs identically on WhatsApp, Instagram DMs and Messenger.

Build this bot for your business

Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.

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