A prospect messages "need insurance" — the bot asks whether they need Life Insurance or Vehicle/Health Insurance, genuinely branches into plan selection either way, then books a consultation before routing to an advisor.
Branches at the first question — Life Insurance collects a plan type and age, Vehicle/Health Insurance collects its own plan type and coverage need — both paths reconverge at consultation scheduling, tagging and advisor routing.
START
Trigger
Fires On (Required)
Any new contact's first incoming message (no keyword needed)
60/200
Quick Reply
Body Text (Required)
Hi! Are you interested in Life Insurance or Vehicle/Health Insurance?
69/1024
Buttons (Max 3)
Life Insurance
14/20
Vehicle/Health Insurance
24/20
IF LIFE INSURANCE
List
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
Which type of life insurance interests you?
43/1024
List Items (Max 10)
Term Insurance
14/20
Whole Life
10/20
ULIP
4/20
Text Input
Prompt (Required)
What's your age?
16/1024
IF VEHICLE/HEALTH INSURANCE
List
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
Which type of insurance interests you?
38/1024
List Items (Max 10)
Car Insurance
13/20
Two-Wheeler Insurance
21/20
Health Insurance
16/20
Text Input
Prompt (Required)
What coverage amount are you looking for?
41/1024
Date Input
Prompt (Required)
Preferred consultation date? (DD/MM)
36/1024
Invalid Message (Required)
That doesn't look like a valid date. Please try DD/MM.
54/200
Set Tag
Tag (Required)
policy-lead
11/60
Team Assignment
Assign To (Required)
Insurance Advisor
17/100
Quick Reply
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
Thanks! An insurance advisor will send you a personalized quote shortly.
72/1024
Advanced settings
The assistant handles coverage, premium and claim-process questions in whatever order a prospect asks them, while still gathering the same qualifying details a manual flow would collect.
Insurance Agencies
Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.
Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.
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