When a watch is due for annual servicing, the bot reaches out automatically — "book now," "remind me later," or "not now" each lead somewhere genuinely different, so the store keeps customers coming back without a single manual call.
A TemplateTrigger fires automatically off the service due date, then a three-way Quick Reply split routes customers into direct booking, a timed second nudge, or a soft decline capture — all three reconverge at tagging and a closing message.
START
Trigger
Fires On (Required)
When the watch/jewelry's annual service due date is reached (CRM record)
72/200
Quick Reply
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
Your watch is due for its annual service! Would you like to book?
65/1024
Buttons (Max 3)
Book Now
8/20
Remind Me Later
15/20
Not Now
7/20
IF BOOK NOW
Date Input
Prompt (Required)
Preferred date? (DD/MM)
23/1024
Time Input
Prompt (Required)
Preferred time slot?
20/1024
IF REMIND ME LATER
Wait
Wait Duration (Required)
2 weeks
7/60
Template
Template Name (Required)
service_second_nudge
20/100
IF NOT NOW
Text Input
Prompt (Required)
No worries — mind sharing why? It helps us improve.
51/1024
Set Tag
Tag (Required)
declined-service
16/60
Set Tag
Tag (Required)
service-followup-done
21/60
Quick Reply
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
Thanks for the update! Take care. ⌚
35/1024
Advanced settings
The assistant explains the real value of regular servicing (accuracy, water resistance, resale value) and can address specific hesitations, rather than an owner just declining because the watch "seems fine."
Jewelry & Watch Stores
Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.
Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.
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