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Lead Notifi · Pet Care & Veterinary Clinics
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Pet Care Enquiry Lead Qualification Bot for Veterinary Clinics

A pet owner messages "my dog isn't eating" — the bot asks whether it's a routine checkup or a sick/injured pet, genuinely branches into service or symptom capture either way, then books an appointment before routing to a veterinarian.

Option 1

Build it as a Manual Bot

Branches at the first question — Routine Checkup collects a service type and pet details, Sick/Injured Pet collects a symptom description and severity — both paths reconverge at appointment scheduling, tagging and veterinarian routing.

1.LogicTriggerAny new contact's first incoming message (no keyword needed)
2.CommunicationQuick ReplyHi! Is this a routine checkup or is your pet sick/injured? — branches into 2 paths: Routine Checkup / Sick/Injured Pet
3.InputDate InputPreferred appointment date? (DD/MM)
4.LogicSet Tagpet-lead
5.LogicTeam AssignmentVeterinarian
6.CommunicationQuick Reply

START

Trigger

Fires On (Required)

Any new contact's first incoming message (no keyword needed)

60/200

Quick Reply

Body Text (Required)

Hi! Is this a routine checkup or is your pet sick/injured?

58/1024

Buttons (Max 3)

Routine Checkup

15/20

Sick/Injured Pet

16/20

IF ROUTINE CHECKUP

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Which service would you like?

29/1024

List Items (Max 10)

General Checkup

15/20

Vaccination

11/20

Grooming

8/20

Text Input

Prompt (Required)

What's your pet's type and age? (e.g. dog, 2 years)

51/1024

IF SICK/INJURED PET

List

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

What symptoms is your pet showing?

34/1024

List Items (Max 10)

Not Eating

10/20

Vomiting/Diarrhea

17/20

Injury/Limping

14/20

Other

5/20

Text Input

Prompt (Required)

How long has this been happening, and how severe does it seem?

62/1024

Date Input

Prompt (Required)

Preferred appointment date? (DD/MM)

35/1024

Invalid Message (Required)

That doesn't look like a valid date. Please try DD/MM.

54/200

Set Tag

Tag (Required)

pet-lead

8/60

Team Assignment

Assign To (Required)

Veterinarian

12/100

Quick Reply

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Thanks! A veterinarian will confirm your appointment shortly.

61/1024

Advanced settings

Option 2

Build it as an AI Agent Bot

The assistant handles symptom triage and urgency assessment in whatever order a pet owner asks questions, and can recognize when symptoms need immediate emergency care rather than standard booking.

P

Pet Care & Veterinary Clinics

Online
hi my dog hasnt eaten in 2 days and seems lethargic10:01 AM
That's concerning — 2 days without eating plus lethargy needs prompt attention. Is your dog drinking water normally?10:01 AM
barely, drinking very little too10:01 AM
Given both reduced eating and drinking, I'd recommend bringing your dog in today rather than waiting for a standard appointment. Any vomiting or unusual behavior?10:01 AM

Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.

Which fits this use case?

Manual bot: fast, consistent triage into Routine Checkup vs Sick/Injured Pet, but a genuinely concerning combination of symptoms (like reduced eating AND drinking) gets the same fixed severity question as a minor issue, with no same-day escalation.
AI agent: recognizes a combination of concerning symptoms and proactively pushes for a same-day visit instead of standard scheduling — a meaningfully better, potentially life-saving response.
Best fit here: manual bot for routine checkups and known-service bookings; AI agent as the first responder for symptom-description messages specifically, where recognizing genuine urgency changes what should happen next.

Frequently asked questions

Can this bot tell if a pet health issue is an emergency?+
The manual flow asks a fixed severity question either way; the AI agent version can recognize concerning symptom combinations and proactively push for a same-day visit instead of standard booking, as shown above.
Does the bot ask about the specific pet?+
Yes — both branches collect pet-specific details (type/age for routine checkups, or breed/age passed along during urgent triage) so the veterinarian has context before the visit.
What information does the vet see before the appointment?+
Everything collected in the flow — service or symptom description, severity, and pet details — is tagged and routed to the Veterinarian via the Team Assignment node.
Is this available on Instagram and Messenger too?+
Yes — the same Trigger → Quick Reply → List branching model runs identically on WhatsApp, Instagram DMs and Messenger.

Build this bot for your business

Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.

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