Maintenance Request Bot for Rental Property Management

Build it as a Manual Bot

Collects the issue type and a description, then a real Condition node branches on urgency — Yes routes straight to an emergency maintenance team with an ETA template, No collects a preferred date and routes to the standard scheduled-maintenance team — both paths reconverge at tagging and a closing confirmation.

Build it as an AI Agent Bot

The assistant judges urgency from how the tenant actually describes the problem — no explicit yes/no question needed — and can escalate mid-conversation if new details make it clear the issue is worse than first described.

P

Property Rental & Management

Online

hi the kitchen tap has been dripping for 2 days10:01 AM

Thanks for reporting that! A slow drip isn't urgent, so I can get a technician scheduled — what date works for you?10:01 AM

this week sometime10:01 AM

We have Wednesday or Friday afternoon open — either work?10:01 AM

Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.

▶ Test AI Agent

Which fits this use case?

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