Post-Meal Feedback & Loyalty Bot for Restaurants
A couple of hours after a reservation, the bot checks in automatically — "great," "okay," or "not great" each lead somewhere genuinely different, so a bad experience reaches the manager immediately instead of turning into a public review first.
Build it as a Manual Bot
A TemplateTrigger fires automatically off the reservation's end time, then a three-way Quick Reply split routes guests into a review request, general feedback capture, or manager escalation for complaints — all three reconverge at tagging and a closing message.
START
Trigger
Fires On (Required)
2 hours after the reservation time (CRM booking record)
55/200
Quick Reply
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Thanks for dining with us! How was your experience?
51/1024
Buttons (Max 3)
Great
5/20
Okay
4/20
Not Great
9/20
IF GREAT
Text Input
Prompt (Required)
Wonderful! Would you mind leaving us a quick review?
52/1024
Set Tag
Tag (Required)
happy-guest
11/60
IF OKAY
Text Input
Prompt (Required)
Thanks for letting us know — what could we have done better?
60/1024
Team Assignment
Assign To (Required)
Restaurant Manager
18/100
IF NOT GREAT
Text Input
Prompt (Required)
We're sorry to hear that. Could you tell us what went wrong?
60/1024
Team Assignment
Assign To (Required)
Restaurant Manager (Urgent)
27/100
Set Tag
Tag (Required)
feedback-followup-done
22/60
Quick Reply
Header (Optional)
Image
OR
Paste image URL…
Body Text (Required)
Thank you for the feedback — we hope to see you again soon! 🍽️
63/1024
Advanced settings
Build it as an AI Agent Bot
The assistant reads dissatisfaction directly from how a guest describes their visit and can de-escalate in the moment — offering a make-good — rather than a guest just tapping "Not Great" and waiting for a manager callback.
Restaurants & Cafes
Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.
Which fits this use case?
Frequently asked questions
Build this bot for your business
Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.
Start Free Trial →Ready to get started?
Book a personalized 1:1 demo with our team or sign up for a free 14-day trial.
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