Seven days before a course module ends, the bot checks in automatically — "renew now," "need more info," or "not continuing" each lead somewhere genuinely different, so the institute keeps students progressing without a single manual follow-up call.
A TemplateTrigger fires automatically off the module end date, then a three-way Quick Reply split routes students into direct renewal, an advisor conversation, or a soft churn capture — all three reconverge at tagging and a closing message.
START
Trigger
Fires On (Required)
7 days before the current course module ends
44/200
Quick Reply
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
Your course module is ending soon! Would you like to renew for the next level?
78/1024
Buttons (Max 3)
Renew Now
9/20
Need More Info
14/20
Not Continuing
14/20
IF RENEW NOW
Text Input
Prompt (Required)
Great! Should we keep your current schedule for the next level?
63/1024
Set Tag
Tag (Required)
renewed
7/60
IF NEED MORE INFO
Team Assignment
Assign To (Required)
Course Advisor
14/100
Quick Reply
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
No problem — a course advisor will share the next level's details shortly.
74/1024
IF NOT CONTINUING
Text Input
Prompt (Required)
No worries — mind sharing why? It helps us improve.
51/1024
Set Tag
Tag (Required)
churned
7/60
Set Tag
Tag (Required)
renewal-followup-done
21/60
Quick Reply
Header (Optional)
Image

OR
Paste image URL…
Body Text (Required)
Thanks for the update! Wishing you the best either way. 🌍
58/1024
Advanced settings
The assistant works through real renewal hesitation — schedule conflicts, budget, uncertainty about the next level's difficulty — in the same conversation, rather than a student just tapping "Not Continuing" and disappearing.
Skill & Language Learning Institutes
Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.
Set up either version — manual flow or AI agent — in minutes, on WhatsApp, Instagram or Messenger.
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