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Lead Notifi · Skill & Language Learning Institutes
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Course Renewal Reminder Bot for Skill & Language Institutes

Seven days before a course module ends, the bot checks in automatically — "renew now," "need more info," or "not continuing" each lead somewhere genuinely different, so the institute keeps students progressing without a single manual follow-up call.

Option 1

Build it as a Manual Bot

A TemplateTrigger fires automatically off the module end date, then a three-way Quick Reply split routes students into direct renewal, an advisor conversation, or a soft churn capture — all three reconverge at tagging and a closing message.

1.LogicTrigger7 days before the current course module ends
2.CommunicationQuick Reply — branches into 3 paths: Renew Now / Need More Info / Not Continuing
3.LogicSet Tagrenewal-followup-done
4.CommunicationQuick Reply

START

Trigger

Fires On (Required)

7 days before the current course module ends

44/200

Quick Reply

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Your course module is ending soon! Would you like to renew for the next level?

78/1024

Buttons (Max 3)

Renew Now

9/20

Need More Info

14/20

Not Continuing

14/20

IF RENEW NOW

Text Input

Prompt (Required)

Great! Should we keep your current schedule for the next level?

63/1024

Set Tag

Tag (Required)

renewed

7/60

IF NEED MORE INFO

Team Assignment

Assign To (Required)

Course Advisor

14/100

Quick Reply

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

No problem — a course advisor will share the next level's details shortly.

74/1024

IF NOT CONTINUING

Text Input

Prompt (Required)

No worries — mind sharing why? It helps us improve.

51/1024

Set Tag

Tag (Required)

churned

7/60

Set Tag

Tag (Required)

renewal-followup-done

21/60

Quick Reply

Header (Optional)

Image

OR

Paste image URL…

Body Text (Required)

Thanks for the update! Wishing you the best either way. 🌍

58/1024

Advanced settings

Option 2

Build it as an AI Agent Bot

The assistant works through real renewal hesitation — schedule conflicts, budget, uncertainty about the next level's difficulty — in the same conversation, rather than a student just tapping "Not Continuing" and disappearing.

S

Skill & Language Learning Institutes

Online
Hi Meera! Your beginner Spanish module wraps up next week — want to move on to intermediate?10:01 AM
was thinking about it but not sure if im ready10:01 AM
That's a common concern — your last assessment score was 82%, which is solidly above our 70% threshold for moving up. What specifically feels uncertain?10:01 AM
i guess i worry the pace will be too fast10:01 AM

Unlike the manual bot above, this isn't one node in a flow — it's a separate AI assistant mode that takes over the entire conversation and replies in natural language until it's switched off.

Which fits this use case?

Manual bot: consistent, low-cost renewal outreach across every student nearing module completion, but "Not Continuing" ends the conversation with just one soft feedback question — a hesitant-but-actually-qualified student never gets reassured or offered extra support.
AI agent: references the student's own assessment score to build confidence, offers a genuinely useful add-on (review sessions) to address the real hesitation, and keeps the same instructor for continuity — a much richer renewal conversation.
Best fit here: manual bot for scaling renewal reminders across the entire student base at near-zero cost; AI agent for students who hesitate, where a personalized, reassuring conversation based on their own progress data might convert them.

Frequently asked questions

How does the institute know when a renewal reminder should fire?+
A TemplateTrigger fires a fixed time (7 days here) before the current module's end date, so reminders go out consistently across every enrolled student.
What happens to a student who says they need more info?+
They're routed directly to a Course Advisor via a Team Assignment node and sent details on the next level — not left waiting in a generic queue.
Does declining renewal remove a student from future reminders?+
A "Not Continuing" response is tagged churned for this module; if they re-enroll later, a fresh renewal cycle would apply normally to that new module.
Can the AI agent version reference a student's actual test scores?+
Yes — as shown above, it can use real assessment data to build confidence around a renewal decision, which a fixed three-button flow has no way to do.

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