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Lead Notifi · WhatsApp Template
UTILITYEnquiry & Leads

General Enquiry Acknowledgment — WhatsApp Template

Sent immediately after a new inbound sales or product enquiry is received, to confirm it was seen before a human replies.

Hi Rohan Mehta, thanks for reaching out about our premium plan!

We've received your enquiry and one of our team members will respond within 2 hours.
6:-33 PM

Template JSON

template.json
{
  "name": "general_enquiry_acknowledgment",
  "parameter_format": "POSITIONAL",
  "components": [
    {
      "type": "HEADER",
      "format": "IMAGE",
      "example": {
        "header_handle": [
          "https://cdn.leadnotifi.com/template_assets_ln/no-preview.svg"
        ]
      }
    },
    {
      "type": "BODY",
      "text": "Hi *{{1}}*, thanks for reaching out about *{{2}}*!\n\nWe've received your enquiry and one of our team members will respond within *{{3}}*.",
      "example": {
        "body_text": [
          [
            "Rohan Mehta",
            "our premium plan",
            "2 hours"
          ]
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "We appreciate your interest."
    }
  ],
  "language": "en_US",
  "category": "UTILITY"
}

Customizing this template

The {{n}} placeholders map to real lead and enquiry-context fields when sent through Lead Notifi. Wording, header, and button labels can still be adjusted before submitting to Meta for approval.

Frequently asked questions

How quickly will I get a real reply after this acknowledgment?+
The acknowledgment confirms your enquiry was received; a team member typically follows up within the timeframe stated in the message itself.
Do I need to resend my enquiry after receiving this?+
No, this message confirms your original enquiry is already in the system — no need to send it again.

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