Frequently asked questions
What are WhatsApp message templates?+
Pre-approved message formats required by WhatsApp Business API for sending notifications and marketing messages outside the 24-hour service window. Lead Notifi provides a library of ready templates and helps you create custom ones that get approved fast.
How do I get templates approved?+
Create your template in Lead Notifi's dashboard with the message text, variables, and optional media. Submit for Meta review — most templates are approved within 1-4 hours. Lead Notifi guides you on best practices to avoid rejections.
What types of templates are available?+
Marketing (promotions, offers), Utility (order updates, shipping, appointments), Authentication (OTPs, verification), and custom templates. Each supports text, images, videos, documents, and interactive CTAs.
Can I create appointment reminder templates?+
Yes! Lead Notifi has pre-built appointment reminder templates like: "Hi {{1}}, your appointment with {{2}} is scheduled for {{3}} at {{4}}. Reply YES to confirm or RESCHEDULE to change." Ready to use immediately.